FAQ

Answers to commonly asked questions.

Wondering how we can help you? Below are some common questions and answers. If you need more help, feel free to contact us directly.  

Questions about using our service:

  1. How do I get started?
  2. What services do you offer?
  3. What kinds of pets do you care for?
  4. What areas do you service?
  5. Can you provide references?
  6. What are your rates?
  7. How do I pay for service?
  8. Will the same person always visit my pet?
  9. How do you determine when you’ll visit with my pets?
  10. What’s the purpose of the free in-home visit?
  11. Do you offer a free trial?
  12. Do you exercise more than 1 dog at a time?
  13. Where do you exercise my dog?
  14. How do I know that you’re staying for the entire time I’m paying for?
  15. What happens if my schedule changes while I’m away?
  16. Do you administer medication to pets?
  17. Is it possible to get a one-time-only service? Do I have to sign a long-term contract?

Questions about our policies and procedures:

  1. If I have a question or a problem, who can I call?
  2. How do you screen your team members?
  3. What do you need from me during the initial consultation?
  4. How much notice do you need to start service?
  5. Can I make last-minute arrangements?
  6. Do you work on holidays?
  7. What happens if it snows or rains?

Questions about our company:

  1. How is Dogs Love Running! different than other services?
  2. Are you bonded and/or insured?
  3. Why shouldn’t I use another service?
  4. What does your “satisfaction guarantee” mean to me?

Questions about dog health:

  1. How can Dogs Love Running! help my pets live longer and behave better?
  2. My dog doesn’t run - can you still help me?
  3. My dog just lays around. Why would he/she need exercise?
  4. My dog plays in the house. Why would we need your service?
  5. How many hours can a dog run in a week?
  6. Are certain breeds better suited to running?
  7. At what age should I start exercising my dog?
  8. Why is exercise important to senior dogs?
  9. Is it important for me to consult a veterinarian before starting a running program?

How do I get started?
It’s easy. Just contact us. We’ll talk to you about what you need and when you need it. We make things easy and quick. And promise 100% satisfaction. Why don’t you contact us today. Back to Top

What services do you offer?
We’re absolute experts for everything related to pet exercise, sitting, boarding, and daycare. Back to Top

What kinds of pets do you care for?
We have a wide range of experience with all types of creatures. Dogs and cats comprise most of our clients, but we also help with fresh and saltwater fish, hamsters, rabbits, turtles, and lots of other animals. Please let us know if you have a special pet or unusual needs and we'll do our very best to help you out. Back to Top

What areas do you service?
You can find our locations here. We’re always growing too, so feel free to contact us to see if we are now covering your particular area. Back to Top

Can you provide references?
We come with glowing references from many satisfied clients. Check out our raving fan testimonials, see our huge photo collection of pet clients, or feel free to ask us for a client that you can call directly. Back to Top

What are your rates?
Dogs Love Running! is your best value. Guaranteed. Unlike most other pet care providers, we just have one, low, all-inclusive rate without any extra charges aside from a small surcharge for visits on major holidays.  Prices start at just $14.95 per visit.  Check out how we compare to others and view our prices and rates for all our pet care services by finding the location nearest to you. Back to Top

How do I pay for service?
Making a payment couldn't be easier.  We'll keep a secure credit card number on file and automatically charge you every Monday for the prior week's visits.  We do all the work for you and you'll always get an email receipt detailing when a charge was made, what the individual charged items were, and a total payment amount.  You never have to worry about leaving out checks or cash.  Back to Top

Will the same person always visit my pet?
We have a great “double team” system where we have 2 team members assigned to each pet. This benefits you because we have one primary person who will always come unless they are sick or otherwise unavailable. Then, the secondary person can fill in. This way, we build a fun and loving bond because your pet pretty much sees the same person on each visit while, at the same time, we’ll always have a backup available if needed. Back to Top

How do you determine when you’ll visit with my pets?
When we meet for your initial consultation, please let us know all you can about your pet's normal activities. We’ll then pick a preferred target time when we’ll come. Although we’re typically on time, please allow a one-hour time window before and after the target time for when we’ll arrive. Back to Top

What’s the purpose of the free in-home visit?
We provide a free in-home consultation so you can get to know us and so that we can get to know you and your pet. We can learn a lot more about each other in person, which helps us to ensure that we provide the best care possible. Back to Top

Do you offer a free trial?
Yes. We want to make sure that you and your pet are happy. That’s why we offer a free trial for most of our services. Back to Top

Do you exercise more than 1 dog at a time?
All of our services are private. So, your pet(s) get individual attention, love, and exercise. Back to Top

Where do you exercise my dog?
We typically stay around your home and neighborhood, where your dog is most familiar and comfortable. Back to Top

How do I know that you’re staying for the entire time I’m paying for?
We always leave a daily "report card" that lets you know that we were there and provides some details as to what we did. We also can provide GPS tracking that shows you the day/time we arrived, how long we stayed, where and how far we went, and some other details. Pretty cool (and unique), huh?!? Back to Top

What happens if my schedule changes while I’m away?
If you’ll be coming home early or staying later, please just let us know and we’ll be happy to accommodate those changes as best we can. Back to Top

Do you administer medication to pets?
Yes. And, unlike many other pet care services, we do not charge extra for providing medication. Back to Top

Is it possible to get a one-time-only service? Do I have to sign a long-term contract?
People love us because we have no minimum visit requirements. Use us once or, like most people, use us again and again and again. Back to Top

If I have a question or a problem, who can I call?
You can first try your local office if you have any questions, problems, emergencies, or comments.  If you still need help, you can contact our headquarters at 1-877-PETS-RUN or help@dogsloverunning.com and we'll make sure you're taken care of. Back to Top

How do you screen your team members?
We’re proud to say that many of our team members proactively seek us out and want to work with us because this job is so fun and interesting. This benefits you because you know that everyone on our team loves what they do - which means that they’re interested in doing a great job. No matter how a team member came to us though, all staff go through a screening process. In fact, we interview only about 10% of everyone that applies. From there, all team members must authorize and pass reference, background, and criminal checks before they can work with us. Back to Top

What do you need from me during the initial consultation?
Please be able to tell us what you’re looking for and what would make you and your pet happiest. From that, we can tell you exactly what we can do for you. Please also provide us a key or a garage code while we’re there. Most clients have us hold on to this so that we can visit if you need us unexpectedly. We can also arrange to leave your key with you afterwards. Back to Top

How much notice do you need to start service?
We have a lot of happy clients and so we’re typically very busy. So, the more notice you give us, the better. However, we can usually accommodate whatever you need, whenever you need it. Just contact us. Back to Top

Can I make last-minute arrangements?
Yes. We know that unexpected things sometimes happen. That’s why you can call us at any time with or without notice. Back to Top

Do you work on holidays?
Yes, we work all of them.  Visits on major holidays (Christmas, Thanskgiving, etc.) incur a per-visit surcharge. Back to Top

What happens if it snows or rains?
Unless there is dangerous weather, we come all year ‘round in all types of weather conditions. If you’d rather us not visit during certain types of weather, please let us know. Back to Top

How is Dogs Love Running! different than other services?
The key difference is that it’s our goal to help your pets live longer and behave better through exercise. We try to incorporate some level of activity into everything we do, whether it's a good long run or something less energetic.  Beyond this core difference, many clients find us easier to use and more reliable to get in contact with as compared to some other services. Back to Top

Are you bonded and/or insured?
Yes. We have millions (yes, millions) of dollars of insurance as well as an additional bonding policy. In fact, we have double the amount of coverage that is recommended by Pet Sitters International (a pet sitting industry trade group). It costs us a pretty penny, but you and your pet are worth every cent. Having this coverage means that you don’t have to worry about unexpected and unintended incidents because our policies protect both us and you. Back to Top

Why shouldn’t I use a friend, neighbor, or super-cheap pet care service?
If you’re really wondering about this question, then the simple and blunt answer is that if a few bucks is the difference between you putting your pet’s safety and well-being in someone’s hands who may not know what they’re doing instead of us (or another reputable pet care service), then you may not be the right type of client for us. Back to Top

What does your “satisfaction guarantee” mean to me?
Dogs Love Running! is a reliable and reputable company. That’s one of the reasons we were awarded a Small Business of the Year award. Our satisfaction guarantee means that you will be happy with what we do for you and your pet. If you have a question or concern, please let us know as soon as possible within 7 days of our visit so that we can address and fix any outstanding issues. We will make it right quickly and easily. Guaranteed. Back to Top

How can Dogs Love Running! help my pets live longer and behave better?
In many ways, pets are just like humans. Their bodies and minds directly respond to the foods they eat and the exercise they get. Regular exercise in moderation can help your pet in a variety of physical ways and may extend their life (possibly by many years) due to overall better health. Your pet may also behave better due to the fact that, just like humans, exercise can reduce anxiety, stress, hyperactiveness, and other negative traits that can lead to unwanted and/or destructive behaviors. Many of our clients will tell you first hand that their pets are clearly better behaved after a few weeks of walks/runs. Back to Top

My dog doesn’t run - can you still help me?
Yes, small dogs or those that may not physically be able to run can walk with us via our dog walking services. Back to Top

My dog just lays around. Why would he/she need exercise?
These are often the dogs that can most benefit from exercise. If your dog seems to have a clear lack of energy, exercise can often fix that problem. Just like with humans, the more your dog eats right and "works out" (walking OR running), the more likely they are to develop higher levels of positive energy. Back to Top

My dog plays in the house. Why would we need your service?
Many dogs need a minimum of 30 minutes of heart-pumping exercise every day to stay in top shape.  Unfortunatley, many don't get this. Running, or at least walking, a few times a week can often do wonders for your dog's behavior, attitude, and energy levels.  Plus, they'll likely cut down on body fat. Back to Top

How many hours can a dog run in a week?
Certain breeds can easily log up to 35 hours a week, according to the book Running With Man's Best Friend by Davia Anne Gallup (Alpine Publication, 1986). It really depends on the type of breed, your pet’s age, and the dog’s current condition. Back to Top

Are certain breeds better suited to running?
A walk around the block or a 15-minute romp in the house is minimal exercise and is often NOT enough to meet the average dog's needs. Active breeds such as dogs from the sporting, herding, hound/terrier groups, northern breeds, and virtually all adolescents require much more exercise. However, a few breeds do require very little exercise to maintain good health and don't need to necessarily run if they can get some basic and regular walking in. Back to Top

At what age should I start exercising my dog?
In general, after 8 months is usually appropriate for many dog breeds to do more than just casual playing and romping around. Ideally, an exercise plan should be established when your dog is still a puppy and continue throughout your pet's life. As your dog ages, exercise tolerance and requirements can be adjusted. Back to Top

Why is exercise important to senior dogs?
Exercise is important for your elderly dog for many reasons. First, exercise helps maintain a healthy body weight. Being overweight may lead to a number of health problems and places excess stress on your pet's heart. When the heart doesn't function properly, other organs may suffer including the brain, lungs, liver and kidneys. Over time, these problems may become severe enough to cause life-threatening conditions. Osteoarthritis is degeneration of joints. This problem may develop during a pet's geriatric years causing pain and discomfort. Excess weight on these joints can speed up the disease. Moderate exercise may help to delay the continued degeneration of joints that are affected with osteoarthritis. Your elderly dog's mental health may also benefit from exercise. Activity keeps oxygen and other nutrients like glucose (blood sugar) at optimum levels in the brain. The brain is like every other organ in the body in that it requires good nutrition. Back to Top

Is it important for me to consult a veterinarian before starting a running program?
Yes, we recommend checking with your vet to see if your dog is fit and able to participate in a dog running program. Back to Top

Have more questions?  Contact us.