Help Us To Help You
As a professional company, we keep very detailed information so we know exactly what you need and how to make you happy. Please help us with this by completing your profile in our secure online database. Instructions to complete this are listed below.
Please keep in mind that the more you can tell us, the better we know how to help you and your pet.
Step 1:
- Visit this link to access your private account (please note that a new window will open so that you can toggle back and forth between these instructions and the new window with your profile).
- Input your username and password which I have listed in the email I sent you.
Step 2:
- Don't worry about the first screen that comes up because you DO NOT need to input a new appointment for yourself. I will do that for you.
Step 3:
- The first thing to do is to look under the "dogs love running" logo at the top left of the page and click the "edit my info" button.
Step 4:
- Complete all your personal contact information. Fill in any blank boxes and make sure all pre-filled information is accurate.
Step 5:
- Fill in your payment information. We do billing on Mondays for the previous week's visits we've already completed. Once you save all your information, your credit card data will be scrambled so no one can read it.
- If applicable, also complete the details for the "location of...", "instructions for...", "how did you hear about us...", and "in case of emergency..." sections.
Step 6:
- Please answer the questions. The more information you can tell us, the better a job we can do to help you.
Step 7:
- When you are done, please click the orange "save" button at the very top of the page. If you don't save it, all your work will be lost.
Step 8:
- Add information about your pet. After you've saved your personal information, click the "view my pets" button.
Step 9:
- Please add your pet’s name and details. If there is more than one pet, save the first one and then you'll be able to add more by repeating the process.
- After adding your pet information, please remember to hit "save" at the top of the page again.
You're done! We’ll review this information once it’s completed so that we can make sure we know exactly what you need. Thanks again for choosing us!